Terms and conditions

1. Scope of Agreement
This agreement applies to company formation services, annual services, and other related services (collectively referred to as the “Service”).
2. Parties to the Agreement
The parties to this Agreement are PATENSIUM CORPORATE SERVICES - FZCO, as identified on the invoice or order confirmation (“PATENSIUM CORPORATE SERVICES - FZCO”), and the individual or legal entity placing the order (the “Client”). Where the Service involves company formation, annual address services, company secretary services, trademark registration, or trademark monitoring, both the Company receiving the services and the person placing the order are jointly and severally liable for all contractual obligations under this agreement, including payment.
3. Order and Acceptance
An order becomes binding when the Client submits an order form to PATENSIUM CORPORATE SERVICES - FZCO, accepts these terms and conditions electronically via an online form, or places an order by phone. The order remains binding even if all necessary information to complete the Service has not yet been provided. PATENSIUM CORPORATE SERVICES - FZCO will notify the Client if additional information is required or if information provided is rejected by the relevant authorities. PATENSIUM CORPORATE SERVICES - FZCO reserves the right to decline any order without providing a reason, in which case a full refund will be issued to the Client.
4. Electronic Communication and Document Storage
The Client agrees to the use of electronic communication and the electronic storage of documents and information.
5. Payment and Fees
The Service must be paid in advance according to the prices set by PATENSIUM CORPORATE SERVICES - FZCO. If a payment made by card, cheque, or any other method is withheld, cancelled, or not properly processed, the order remains binding, and the Client must arrange immediate payment. Late payments will incur penalty interest and fees in accordance with applicable law.
Government and public fees for company registration outside the UK will be invoiced directly by the relevant authorities and are not included in the Service unless explicitly stated in writing. Additional fees may apply for meetings, special forms, documents, courier services, or other non-standard services requested by the Client. The Client will be informed of any such additional costs in advance.
6. Service Limitations and Liability
PATENSIUM CORPORATE SERVICES - FZCO and its employees, agents, or representatives cannot guarantee the processing time of registrations or that specific company names or trademarks will be available. If a company or trademark registration is refused, PATENSIUM CORPORATE SERVICES - FZCO will notify the Client, who may amend the registration request. For unsuccessful trademark registrations, government fees are typically non-refundable.
Orders remain binding even if a preferred company name or trademark is unavailable or registration is refused for reasons that the Client can reasonably rectify. PATENSIUM CORPORATE SERVICES - FZCO is not liable if a registration violates third-party rights. The Client agrees to indemnify PATENSIUM CORPORATE SERVICES - FZCO and its agents and employees against any related claims or losses.
7. Client Obligations
The Client must provide accurate and up-to-date information for the performance of the Service, including contact details and filing deadlines. The Client confirms they understand the legal and tax implications of forming and operating a company and have obtained independent professional advice where necessary. The Client agrees not to rely on advice provided by PATENSIUM CORPORATE SERVICES - FZCO unless explicitly stated in writing.
8. Liability
PATENSIUM CORPORATE SERVICES - FZCO’s liability for any fault or defect in the Service is limited to the fees paid under this agreement. PATENSIUM CORPORATE SERVICES - FZCO is not liable for indirect or consequential losses or changes in law or regulation. The Client agrees to indemnify PATENSIUM CORPORATE SERVICES - FZCO, its employees, and agents against any third-party claims arising from the Service or the inability to perform the Service.
9. Compliance and Legal Use
The Client confirms that any company formed will not be used for illegal purposes. PATENSIUM CORPORATE SERVICES - FZCO and its agents may be legally required to report suspicions of money laundering or illegal activity.
10. Company Secretary Services
If the Service includes company secretary services, PATENSIUM CORPORATE SERVICES - FZCO may provide these directly or through a third party.
Company secretary services in the UK are limited to filing annual returns and dormant accounts with Companies House and notifying Inland Revenue of non-trading or non-fiscal residency. Additional filings or assistance are not included unless agreed in writing. The Client remains liable for all government fees and penalties.
PATENSIUM CORPORATE SERVICES - FZCO may terminate company secretary services at any time with a proportional refund of the annual fee. PATENSIUM CORPORATE SERVICES - FZCO may terminate services without refund if the Client fails to provide required information or is involved in illegal or unethical activities.
11. Company Formation Outside the UK
For company formation outside the UK, PATENSIUM CORPORATE SERVICES - FZCO will prepare draft articles of association based on Client data. The Client is responsible for auditor costs and minimum share capital requirements.
12. Client Updates and Communication
The Client must notify PATENSIUM CORPORATE SERVICES - FZCO of any changes to company or personal details, including contact details. PATENSIUM CORPORATE SERVICES - FZCO may send notifications and documents electronically.
13. Company Changes
For changes such as share transfers, director appointments, or name changes, PATENSIUM CORPORATE SERVICES - FZCO will provide the necessary forms and attempt to register the changes based on the Client’s information. PATENSIUM CORPORATE SERVICES - FZCO is not liable for loss caused by incorrect or incomplete information from the Client.
14. Company Strike-Off in the UK
If the Service includes assistance with striking off a company in the UK, the Client accepts all associated risks and liabilities.
15. Electronic Filing
PATENSIUM CORPORATE SERVICES - FZCO may file any form electronically, even if originally submitted in paper format.
16. Renewal of Annual Services
Annual or recurring services will automatically renew unless terminated at least 60 days before the renewal date. The Client authorises PATENSIUM CORPORATE SERVICES - FZCO to charge the renewal fee to the registered payment method.
17. Confidentiality
PATENSIUM CORPORATE SERVICES - FZCO will maintain the confidentiality of Client information unless disclosure is required by law or government order.
18. Cancellation, Refund, and Complaint Policy
18.1. As a general policy, PATENSIUM CORPORATE SERVICES - FZCO does not offer refunds or cancellation rights once an order is placed. Requests for cancellation or refund will be reviewed case-by-case at the sole discretion of PATENSIUM CORPORATE SERVICES - FZCO.
18.2. Formal complaints or cancellation requests must be submitted in writing to the official PATENSIUM CORPORATE SERVICES - FZCO contact email. Requests through other channels will not be accepted.
18.3. Complaints or refund requests are only valid if the Client has provided all required information for the Service.
18.4. Refunds or adjustments will only be considered if PATENSIUM CORPORATE SERVICES - FZCO demonstrably failed to deliver the Service as agreed.
18.5. Complaints will be reviewed within 30 business days. If upheld, any remedial action or refund will be processed at the sole discretion of PATENSIUM CORPORATE SERVICES - FZCO.
19. Call Recording
PATENSIUM CORPORATE SERVICES - FZCO may record and retain phone calls with the Client for documentation and training purposes.
20. Governing Law and Jurisdiction
Any disputes concerning unpaid fees are subject to the law and courts of the Client’s place of residence. All other disputes are governed by the laws of Bulgaria and subject to the jurisdiction of Bulgarian courts.
21. Card Payments
Card payments are typically processed within 1–3 working days after authorisation.
22. Delivery Time
Delivery times vary depending on the service and third-party processing. Completion time also depends on how quickly the Client provides the necessary documentation.